Your team should not be doing unpaid utility admin on every move-in.
Every new tenancy creates the same questions: “How do I set up electricity, gas and broadband?” Your staff spend time answering them, the agency earns nothing from the admin, and a tenant who reaches move-in day without broadband remembers the experience as your service problem.
Designed for larger portfolios — typically 150+ managed units — where repetitive move-in questions create measurable staff workload.
The problem is not utilities. It is repeated operational friction.
Staff time disappears
Negotiators and property managers repeatedly explain how tenants can arrange essential home services instead of focusing on lettings and portfolio work.
Move-in experience suffers
Broadband and household services are time-sensitive. When they are not arranged early enough, tenants often bring the frustration back to the agency.
There is no standard hand-off
Without one consistent route, staff improvise answers, send different links and create an experience that varies by branch or property manager.
A simple hand-off for every new tenancy
1. Your team sends one approved link
At the agreed point in the move-in journey, staff direct the tenant to a dedicated home-services review rather than explaining individual suppliers themselves.
2. We handle the utility conversation
The tenant tells us their postcode, move timing, home status and which services they want reviewed. We deal with the conversation directly.
3. The tenant chooses whether to proceed
There is no need for agency staff to sell or recommend a specific tariff. The tenant receives the relevant information and decides whether any available service is suitable.
4. Your move-in process stays cleaner
The aim is a repeatable referral step that reduces avoidable questions while protecting the agency’s tenant relationship and brand experience.
Built to fit around the agency, not replace its process
Low operational burden
No requirement for your staff to become utility salespeople. The role is simply to provide the agreed hand-off at the right point.
Tenant-first communication
Clear disclosure, no misleading savings claims and no pressure to switch. Product terms and availability are explained before any decision.
Suitable for portfolio scale
The value increases where move-ins happen repeatedly across branches, developments or large managed portfolios.
Let’s map this against your current move-in workflow.
If you manage a large portfolio, we can review where utility questions currently land, when tenants should receive the hand-off and how the referral journey should work across your team.
Quantome Commerce Limited is an independent authorised Utility Warehouse Partner. Quantome Commerce Limited is not Utility Warehouse and may receive commission where customers choose to take services. The agency does not need to provide regulated advice or make tariff recommendations.